Refund policy

Returns

 
We do NOT offer returns at Sports Outlet Express. If you've received a product with severe damage/alterations, please call us and we will further help you.

If you are unhappy with the size of an item, please contact us and an exchange can be made. For this transaction, a receipt MUST be provided.

Additional non-returnable items: 

Gift cards
Downloadable software products
Some health and personal care items

Exchanges (if applicable)

 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email- and send your item to: 549 W. Golf Road Arlington Heights Illinois US 60005.

Gifts

 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping

 
To return your product, mail your product to: 549 W. Golf Road Arlington Heights Illinois US 60005

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.